You can now send follow-up SMS messages after an interaction ends — just like with post-interaction emails.

All three can be combined into a single SMS, and messages can be sent to either agents, customers, or both.

Billing notifications for AI Interactions

Account holders will now receive emails as they approach their monthly AI interaction quota (50%, 75%, and 97%).

New VoiceAI configs will now automatically provision a phone number for supported US accounts.

The onboarding screen now opens with a more polished greeting: 

The Netherlands (+31) and Norway (+47) have been added to the country code options in the widget phone number form.

To see these new codes, your chat widget must be updated to 

We’ve updated the monthly AI interaction tokens:

More on how we calculate AI Interactions here

– Fixed an error that occasionally occurred after a VoiceAI interaction ended

Talkative changelog

Post-interaction SMS, quota alerts for AI usage, auto VoiceAI provisioning, and improved regional support.