Release 1.147.0 | 16th April 2026

What's new? ✨

• Regionalised EU OpenAI Models

OpenAI models used in Talkative (currently not Voice AI) can now process data via EU-based servers. This means data for features like the LLM Chatbot and Agent Assist can be handled within EU regions (eu/euc), helping support regional data requirements.

• Internal Widget Deployments

It’s now easier to deploy your chat widget for internal use.

If you don’t have a website to host your widget, you can now generate a shareable link that always points to your widget. This allows anyone in your company to access and use it.

To set this up, click “Add widget to your site” in the config editor, then expand the “Deploying internally?” section.

💡 Improvements

• Improved Voice AI Transfer Records

Voice AI transfers are now more clearly recorded in Interaction Logs. Transfers will show a structured record, making it easier to understand what happened during the interaction.

📝 Smaller improvements

• Billing alerts now include overall interaction usage.

• You can now paste in sitemaps to add sources to your AI Knowledge Base (useful if automatic detection fails).

• The Authorization header for Voice AI tool usage is now hidden from Interaction Logs.

• Outbound SMS (with Mitel) now supports canned messages.

• Non-Open Media users can now enable “Agents can see all interactions” in Company Security Config (useful for Voice AI setup within Mitel).

• The full message input area in web chat is now clickable, not just the centre.

🐞 Bugfixes

• Added default values to advanced Deepgram options when creating Voice Assist.

• Errors inside collapsed inputs now display correctly when submitting a form.

• Interactions that time out after 24 hours now correctly send data to Salesforce and other CRMs.

• Fixed an issue where Knowledge Bases could refresh to empty if multiple refreshes were triggered simultaneously.

• Fixed an issue where inbound SMS messages could be dropped after enabling Voice AI on legacy companies.

Update by Jasmine Collins (Head Of Customer Success)

I hope your first quarter has gone well, it's been a busy one here at Talkative. Total interactions up 26% across all channels, but the real success this quarter is Voice AI, which grew 8x.

The US market is moving fast on Voice AI adoption for 2026, with auto-attendants becoming the default way businesses handle inbound calls. March was when it really showed up for us, more customers brought their auto-attendants live and our usage jumped sharply!

What we shipped to make that possible:

Some of the key things that landed in Q1:

• Digital AI - a prompt-based chatbot builder that ditches the flow chart entirely. Write how you want it to behave and it works the rest out.

• AI Knowledge Base redesign - everything in one place, becoming the brain of your AI deployments. It’s now easier to see whats working and what needs improving, character limit was also upped to 20,000.

• Voice AI upgrades across the board - longer prompts (25,000 characters), new endpointing controls, more languages, the ability to see incoming phone numbers, and advanced configuration reducing the number of support assistance needed.

We also shipped simpler screen sharing for video escalations, two new reporting exports for your team's performance data, weekly billing summaries, and a few smaller quality-of-life improvements.

A few numbers from the quarter:

What's next?

Q2 is taking shape with a few clear priorities:

• Agentic AI and autonomous workflows - moving beyond "answer this question" to "handle this whole task."

• Platform stability and performance - making sure everything scales smoothly as usage grows.

• Deeper integrations - more connection points so you're not jumping between tools.

• CS & Partnerships expansion - we're bringing more people onto the team so support's faster and more proactive.

I've also opened up Talkative Tuesdays - drop-in time every Tuesday afternoon. Bring questions, ideas, something you're stuck on, or just a chat. No agenda needed.

If you want to dig into any of this, whether you're thinking about Voice AI, want a walkthrough of Digital AI, or just want to chat through what you're working on… please reach out!

Book a Talkative Tuesday slot, drop us a line at support, or message your CSM directly.

Release 1.146.0 | 26th March 2026

What's new? ✨

Digital AI (LLM Chatbot) - Beta

A new agentic AI chatbot that replaces the traditional decision tree approach. Instead of building out branches and nodes, you write a single prompt that tells the AI how to behave, and it handles the conversation naturally, deciding how to respond, when to search your Knowledge Base, and when to transfer to a human.

You can run it alongside your existing chatbot, so there's no pressure to switch everything over at once. To get started, search for "LLM Chatbot" in the settings bar. For a full guide on how to set it up, see this guide here.

This feature is in beta, if you have any feedback, let your CSM know.

Simpler Screenshare

When you escalate a chat to a video call, you can now offer the customer the option to share just their current browser tab, rather than their whole screen. This is quicker for the customer and better for their privacy, since they're only sharing the tab they're on rather than everything on their desktop.

This also works during video calls, you can offer tab sharing from there too.

If you don't see this option, you may need to save and publish your chat widget for it to appear.

Advanced reporting

Two new downloadable data exports are now available:

• Reservation Ended Reasons - an export showing how many interaction reservations were rejected or timed out for each agent over a selected date range.

• Agent Time by Status - an export showing how much time each agent spent in each status, and how much time they spent handling interactions, over a selected date range.

This feature is not switched on by default - if you'd like access, reach out to your CSM.

💡 Improvements

Better Voice AI tools layout

The screen where you manage your Voice AI tools has been tidied up. It now has clearer error messages when something goes wrong, and it's easier to move between tools.

📝 Smaller improvements

• You can now create Interaction Data via an HTTP API, making it easier to push data into Talkative from external systems. See the guide here.

• Knowledge Base and Voice AI prompts will now warn you if you go over the prompt length limit.

• URL rules in the widget editor now show the full URL where possible, making them easier to read.

• New chat widgets now come with an email form included, which makes it easier to set up email escalation from a chatbot. Existing widgets are not affected.

• Website scraping has been improved, it now picks up more pages each time it runs, and shows a loading indicator while it's working.

• Interaction data has been moved to the top of the information section in the console, so it's easier to find.

• Outbound SMS now has an option to not continue into a live interaction. Instead, any future messages from the customer will queue as a normal interaction. You can configure this in the Outbound SMS Interactions panel in settings.

• New endpointing options for Voice AI, which let you adjust how quickly the AI jumps in when the customer pauses mid-sentence.

• Added support for new languages in Voice AI (via Deepgram).

• The input box for agent messages can now stretch further.

• Added a Swedish language preset for chat widget text.

🐞 Bugfixes

• Fix page title sometimes showing stale page titles.

• Add voice routes to settings menu

Release 1.144.0 · 5th March 2026

💡 Improvements

• Improved Canned Messages User Interface
  The canned messages interface has been updated to highlight that you need to add “##” before the label.

• New Knowledge Bases Prompt Style
  The automatically created knowledge base for new companies now uses the Prompt Builder instead of a custom prompt.

• Improved Chatbot Template
  The built-in Talkative Chatbot template has been updated. This only affects newly created chat bots.

• Added “Clear URL” Button on AI KB
  Added a button to clear all URLs in the new AI Knowledge Base user interface.

🐞 Bug Fixes

• Voice AI Temperature Value
  Voice AI temperature can no longer be set to invalid values.

• Voice AI User Interface Fix
  Removed misplaced divider in Voice AI number notice.

• Multiple Voice AI Test Calls Fix
  Prevented double clicking on the Voice AI test page, which was previously starting multiple calls.

• Voice Routes Config Update
  You can no longer create voice routes going from a PSTN call to a sip server or vice versa. These routes were previously been non-functional.

• Billing Display Fix
  The “Billing and Usage” page now correctly shows the amount of consumed AI conversations.

• Chat Console User Interface Fix
  The chat console text box now displays correctly when clicked on.

• Console Long Word Formatting Fix
  Long words on the chat console will now format correctly.

• Analytics Assistant User Interface Fix
  Fixed the send button in the Analytics Assistant.

• Analytics Bulletins Fix
  Resolved an error which was preventing users from configuring analytics bulletins.

Release 1.143.0 · 12th February 2026

🚀 New Features

• Billing Summary Emails
  Active Talkative users with “Account Holder” permissions will receive a weekly update email showing current monthly usage of the following features:

  

• Voice AI Transfer to Original SIP Server
  When using SIP with Voice AI, you can now configure your Voice AI bot to transfer back to its original destination. Simply use __ORIGINATOR__ as part of your sip URL.

  For example: sip:abc@__ORIGINATOR__ instead of sip:[email protected]

• Voice AI Access to Receiving Phone Number
  Voice AI can now have access to the phone number/SIP URL the call was received on. This is available in the prompt, so you can configure conditional behaviour depending on it in your prompt or custom tool parameters.

💡 Improvements

• AI Knowledge Base Suggestion Improvement
  AI Knowledge Bases will now generate suggestions based on test runs if the company has not had enough interactions, helping newly onboarded customers improve their knowledge base while testing.

• Voice AI Prompt Size Increase
  Voice AI prompts and tools can now contain up to 25 000 characters each.

• Voice AI Minutes Tracking
  Voice AI minutes are now counted on a per channel basis.

• User Logged In Time Increase
  The default time for a user to stay logged in without using “Remember me” has been increased to 6 hours.

• Personal and Company Canned Message UI Merge
  Canned messages can now be managed in a unified interface for both company and personal messages.

• Published Widget Version Visibility
  The customer script version will now be displayed in the chat widget version history.

• AI Insights Reports Regionalisation
  AI Insights reports are now regionalised by default.

• Loading Messages Change
  Replace loading messages with “Loading”, “Loading..” and “Loading…”

• Easier Voice AI Config
  Advanced Voice AI configuration can now be done within the Talkative platform without requiring the intervention of support.

🐞 BugFixes

• Hide Misleading Error Message
  Hide misleading 422 error message when handling a recently-ended interaction in console.

• Agent Surname Hidden
  Agent surname now no longer shows while a pending upload is happening.

• Supervisor Dashboard Time Zone Fix
  Fix time zones within supervisor dashboard.

• Supervisor Dashboard Rounding Error Fix
  Fix rounding error behaviour in Supervisor Dashboard and analytics.

• Masked URL’s Fix
  Fix some parts of URLS mistakenly being picked up as credit card numbers.

• Chat Widget Preview Improvement
  Improve chat widget preview in widget editor on small screens.

• Default Voice Route Labels
  Add a default label to voice routes created when a voice ai bot is created.

Release 1.142.0 · 23rd January 2026

🚀 New Features

Redesigned Knowledge Base (Beta)

The new AI Knowledge Base UI is now in beta. This UI features a more unified experience, letting you manage your Knowledge Base from one screen. It also includes our new prompt builder, making it easier than ever to configure the prompt for your chatbot. Reach out to your CSM to get early access to our new AI Knowledge Base.

Here you will be able to:

• Check your data sources

• Build and update your prompts (Check out our new prompt builder tool!)

• Review answers the knowledge base provided

• Perform test runs with curated questions

➡️ Click here for more details on the New Knowledgebase

💡 Improvements

• AI Knowledge Base Prompt Size Limit The maximum prompt size limit is now increased to 20,000 characters for AI Knowledge Base.

• AI interaction Alert Message Limit AI Interaction alerts will now only send one email/push notification/SMS per alert, per interaction. This means you’ll only receive a message when the interaction first enters alert, rather than multiple messages if it moves in and out of alert

• Voice AI Tool Usage Tracking All Voice AI tool usages are now recorded by default. (These can be found on the interaction logs)

• Voice Route Labelling Voice Routes can now be labelled, letting you differentiate between them more easily. This defaults to the Voice Route endpoint for existing configs.

• ElevenLabs Voice Labelling and Sorting Improvements
  Voices with English as a primary language show up first when choosing a voice for ElevenLabs. In addition, ElevenLabs correctly shows language names for all languages.

• Reassign Interaction Dropdown Sorting Improvements The reassign dropdown in Interaction Logs is now sorted alphabetically.

• Queue Fallbacks Timeout Value When utilising Queue fallbacks, it is now clearer that the Fallback timeout value is in seconds.

• Multi-Factor Authentication Multi-Factor Authentication is now on by default for all newly created companies.

🐞 BugFixes

• Automatic Tagging Improvements Improve reliability of automatic tag suggestions.

• Platform URL Linking Fixes Update all support URLs in platform to correctly link to new support web pages.

• Resolved Voice AI Advanced Inputs Issue Voice AI advanced inputs now no longer disable themselves if their value is cleared.

• Improved URL Crawler for AI Knowledge Bases The automatic URL crawler for websites is now more reliable. If it is fetching fewer URLs than you expect, running the crawler several times in quick succession on the same URL will locate more URLs.

• Resolved Widget Editor Label Syncing Issue Widget Editor data collection fields now correctly sync their label with their name if the advanced field is closed.

• Improved Ended Interactions with External Participants When an interaction is ended while external participants are connected, they will now see an end screen instead of a frozen-frame.

• Translate Button Showing at Incorrect Times Resolved Option to translate customer messages no longer appears if the customer has only sent files.

• Removed Misspelling Removed misspelling on Voice Routes page.

Release 1.141.0 - 10 December 2025

Notable Features

Voice AI Configuration interface

Voice AI can now be configured via a new interface. You will now be able to choose if you use Speech to Speech for maximum performance or Speech to Text to Speech where you have more control over the exact processing, as well as options such as interrupts. Learn more about the different options in our support article.

Automatic SIP provisioning

We have generated new SIP credentials for all existing customers. You will now be able to use SIP without requiring Talkative support to create a domain for you. All newly created companies come with SIP credentials. Simply navigate to a voice route in talkative and you will see your SIP credentials. For more information, read our support guide.

Looking up Voice AI Calls by phone number

You can now look up Voice AI Calls using the incoming phone number/sip url. This allows your agents to access the conversation history and our Copilot suite to assist them in handling the conversation. Reach out to your CSM to enable this feature or learn more from our support article.

Minor improvements

• When transferring interactions, the transfer dialog will now be usable while the queues active agents/waiting interactions are being retrieved. This means that for companies with >100 queues, you will now be able to transfer without waiting an extended period of time if that information is not required.

• Mass outbound SMS utilisation is now recorded.

Bugfixes

• If multiple AI knowledge base lookups happen within one chat message during a Talkative chatbot flow, this will now only be classed as a single AI interaction, for billing purposes.

• New companies now correctly include preset Business Hours, Live Dashboards and Canned Messages.

Release 1.140.2 - 2 December 2025

This release improves the reliability of automated AI Knowledge Base refreshes. This means that your knowledge base will have a fresh copy of your website according to your refresh settings.