Voice AI: Customer phone number now available within tools and in prompt

When using a Voice AI Bot, it now knows what number the customer dialled in from.

Voice AI: Customisable transfer destinations within Voice AI

Voice AI can now transfer outside the list of predefined destinations within its config. This can be helpful if, for example, you manage the extension numbers for your agents outside Talkative and want Voice AI to refer to that list.

This can be configured in Voice AI by adding an Extension tool:

And then specifying a transfer action that transfers to a destination of 

 with a description explaining the formatting of the endpoint.

Talkative changelog

More flexible Voice AI transfers and enhanced tools