A refreshed and simplified editor for styling and configuring the chat widget. The new version streamlines customisation without needing developer support.

A full redesign of the AI Knowledge Base to improve structure and functionality. The goal is to help customers manage knowledge more effectively and surface better answers across the platform giving more understanding of AI behaviour.

A full redesign of the Talkative homepage to reflect product value more clearly. The redesigned homepage will provide admins with an at-a-glance view of platform performance, usage, and key actions.

We’re making it for customers to configure VoiceAI with new in-platform settings and tools. It will provide more flexibility and simplifies setup, with ongoing improvements to response quality under the hood.

Adds native support for connecting SharePoint folders to the AI Knowledge Base. This allows customer-facing answers to be powered directly by internal documentation.

A set of advanced improvements to the interaction log, including file name fixes, customer history loading, and support for video transcripts, sentiment UI, and data masking. These enhancements aim to make reviewing and managing past interactions more int

Adding export/import for VoiceAI bot configs so users can quickly copy and paste setups across accounts. This speeds up setup and makes it easy to share or duplicate bots without manual copying.

Improves chat formatting and interactivity by supporting rich text, images, and action elements - making conversations clearer and more engaging for end-users and easier for agents to deliver high quality, automated support.

Redesigning the VoiceAI interface to simplify bot creation, testing, and improvement. This makes it faster and easier for customers to build high-quality voice bots that perform reliably in real-world conversations.

Adds support for detecting and responding in multiple languages within a single VoiceAI config. This allows customers to serve multilingual callers in the same interaction without duplicating setup or logic.

Restructure the settings interface to make configuration simpler and more intuitive - reducing setup time and enabling teams to manage the platform faster and with fewer errors.

Adds native support for connecting GDrive folders to the AI Knowledge Base. This allows customer-facing answers to be powered directly by internal documentation.

Improves the onboarding experience for new customers using Talkative. These changes help teams get started faster and with less manual support.

A smarter system for delivering relevant updates directly in the platform. This keeps users informed without overwhelming them.

Expands the AI Assistant beyond analytics into other areas of the platform. This provides customers with faster answers and automation across more workflows.

Introduces customisable permissions based on user roles. This gives organisations greater control over access, security, and workflow management.

Enables VoiceAI to transfer customer calls directly into Microsoft Teams, so agents handle all voice interactions in one place - reducing workflow friction and improving speed and support quality.

Introduces AI video avatars that can handle customer chats through video, not just voice or text. This unlocks 24/7 support with a more human, visual experience - ideal for explaining complex topics or engaging users in a richer way.

Introduces a Conversation Quality Score (CQS) that rates interactions from 0–100 based on sentiment, resolution, effort, and more. Replaces CSAT by surfacing poor conversations for coaching, QA, and trend analysis.

A simplified chatbot builder that uses just prompts and tools. Unifies the chat and Voice AI editor experience, making it easier to manage bots across channels and quicker to build without needing technical workflows.

We’re redesigning the interaction log table to make it easier to scan, sort, and filter high volumes of data. This will improve usability for teams reviewing past interactions by introducing better structure, smarter defaults, and more flexible tools.

Add richer VoiceAI analytics so customers get clearer insight into call patterns, sentiment, and outcomes, making VoiceAI data more actionable.

Robust VoiceAI testing tools so customers can quickly validate setup and spot issues, leading to more reliable deployments and smoother go-lives.

Improving analytics on Agents performance and queues

Voice AI is the feature that enables AI to have phone conversation with the customer.

Project to enhance our EmailAI offering

A redesigned interface for reviewing past interactions between agents, bots, and customers. This improves usability for support teams and makes it easier to identify issues or training opportunities.

Introduces the ability to test VoiceAI directly in the Talkative platform. This gives teams visibility into how VoiceAI will behave before going live.

Extend the Salesforce integration to include voice and video call transcripts in the interaction object. This helps customers access the full conversation history including chat, voice, and video within Salesforce.