 Your Voice AI can now tap into the same Knowledge Bases used by your chatbots — meaning smarter responses and more consistent support across channels.

 Voice AI can now transfer calls between different queues. Whether it's routing to sales, support, or a specialist, your call flows just got a lot more flexible.

 New to Talkative? You'll now be welcomed with a short onboarding flow highlighting key features, so it’s easier to get up and running.

 → Learn more about what to expect from the onboarding 

Regional AI model support for Insight reports

 Need to stay compliant with data processing requirements? You can now opt to use a regional AI model for your AI Insight reports.

“AI Insight Report Model Regionalisation”

Set transcript email at the chatbot level

 You can now specify a transcript email address directly in the chatbot setup — no need to rely on logic nodes.

 → You’ll find this when creating a new bot, or under 

Chatbot usernames now include queue name for Salesforce

 You’ll now see the queue name appended to chatbot usernames for clarity.

 We’ve added a tooltip in the Supervisor Dashboard that explains what Queue statuses mean.

 Previously, if a customer skipped the first data point (e.g. their name), none of the others (like phone number or followup request) would be captured. That’s been fixed — we now look for all defined data points independently.

 Custom report labels now appear in your reports list, making it easier to identify saved insights at a glance. They are appended to the rest of the label in brackets.

AI Conversations usage counter for Enterprise plans

 Enterprise customers can now track AI conversation usage under 

 If you’re a whitelabel partner, the AI Assistant now uses your brand — your customers won’t see “Talkative” mentioned.

 To prevent accidental data loss, chatbot deletion is now disabled.

 → If you need a chatbot removed, just contact Support or your Customer Success Manager.

 We’ve also disabled Voice AI config deletion to avoid provisioning issues.

 → Reach out to Support if you need any removed.

Talkative changelog

Release 1.128.0 · Voice AI improvements, new customer onboarding and many more!