We’ve launched a redesigned interface for reviewing past interactions between agents, bots, and customers. The new layout makes it easier to trace message flows, understand what happened, and spot issues or training opportunities. No functionality has been removed – everything you knew is still there, just reorganised in a more logical and efficient way.

We’ve renamed “Refreshed At” and “Updated At” to “Last Data Sync” and “Last Config Change” to better reflect what each timestamp means.

Uploaded files like PDFs or CSVs now include their original filename in the extracted text. This helps AI ground references such as “see nutrition.pdf” correctly.

When new companies are created, key features will now be enabled by default:

This change makes core features more discoverable and usable without needing manual setup. Existing companies are not affected.

We’ve updated the message shown when trying to edit a user’s role that’s managed via an Identity Provider like Microsoft Entra. The UI now makes it clear that changes must be made within the IDP.

Previously, only assigned chats were visible. We’ve updated the chat monitor to show all active interactions, including queued chats.

Unauthenticated users embedding the dashboard via iframe will now see a login prompt instead of a blank screen. This avoids a broken experience and improves support for third-party dashboard use.

Interaction log links in post-interaction emails now correctly use the partner’s domain  instead of the Talkative domain.

We’ve fixed an issue where new companies were triggering two zero-amount invoices when first created. This no longer happens.

Talkative changelog

Redesigned interaction logs, clearer KB labels, default settings for new companies, improved chat monitoring, and more.